Thursday, September 17, 2015

The Price of Retention - What does it cost to keep a good employee?



Residents of the bay area are one group of many facing spikes in the costs of living while trying to get by on pay rates that remain the same.  While financial compensation is a major factor when deciding on a career, as the millennial generation navigates the work force, they are beginning to understand that there are many benefits that can’t be applied in monetary denominations. 

While the benefits of cold hard cash are undeniable, things such as flexible hours, growth opportunities and feeling appreciated by other employees have become major selling points for selecting and staying with a chosen company.  It’s the people that you work with that will make or break job retention.

Take a moment and think about how you came to be at your current company.  What were some of the attributes that you looked for while searching for a job?  And even deeper than that, while searching for that job, what was the motivation behind the search?  Were you trying to put out an immediate fire (i.e.: you needed money to pay bills, rent is looming and you need money to pay it) or were you already employed and looking to better your current situation (i.e.: maybe you aren’t getting along with your co-workers or although it’s a great job you just can’t afford to stay at it due to rising cost of living). 

As an employer, it is important to constantly be evolving.  Changing times mean constantly being aware of your employees needs and attempting to meet them when possible.  Working for Hendrick Automotive Group has given me direct access to a working reverse pyramid management structure that has been successful time and time again. 

The idea behind this working structure is to have leadership at the bottom of the pyramid allowing them to be of service to the people working on the front lines and beyond, while the front line associates and on floor staff being placed at the top making them the most important to our teams’ success. 

Lead by Rick Hendrick and his management teams across the states, Hendrick Automotive Group has provided a covenant that they have stuck to from the beginning.  

1. We Think Big
2. We Embrace Openness
3. We Develop Solutions
4. We Demand Excellence
5. We Expect Great Things
6. We Execute Brilliantly
7. We Serve With Passion
8. We Communicate Effectively
9. We Cherish and Understand
10. We Always Win
11. We Celebrate Achievements
12. We Learn and Grow

Through monthly team appreciation luncheons, staff outings to baseball games for the Oakland Athletics and The San Francisco Giants, and even an annual trip to the Sonoma Races to celebrate Hendrick Motor Sport with Mr. Rick Hendrick himself, employees are reminded just how valuable they really are to this team. 

In addition to the incredible outings and events hosted by the management, team members are offered full benefits packages that include medical, dental, vision and 401K options.  They are affronted vacation and sick time allowing for them to come to work refreshed and rejuvenated while enjoying a healthy work and home life balance.   

But if you remember, it’s the people that will make or break your decision to stay or leave a company.   So in addition to the incredible benefits packages offered, it’s the people that we bring in that make this company so great.  By using MBS and Wonderlic testing we are able to determine the best communication styles for each team mate, and are able to help determine strengths within people that we are able to apply during the hiring process. 

Being able to approach and work with our team mates in a way that is best matched to their personality types allows for trust and comfort to be built between our staff and management.  This trust enables the company to communicate more effectively and allows everyone to understand how they fit into the big picture for the company’s growth. 

Employees and job hunting hopefuls alike will always have a list of values that they want in a current or future company.  Not all of them are motivated by dollar signs.  As employers, it’s our job to be aware of the rising costs of living, adjust pay scales as needed and provide benefits not found at any other company. Giving your employees and future employees a comfortable and enriching work environment that values their time as much as the companies time, will always result in longevity and harder working employees, happy to further your company’s future results.